Consig is not “an LLM on a phone number.” It’s a production-ready patient outreach engine that blends deterministic dialog, natural language understanding, and generative AI, all governed by a compliance engine at the core.
Pick a use case, drop your number, and Consig will dial you with a personalized demo, no slides, no sandbox.
Healthcare voice doesn’t fail at the model layer. It fails at the things generic voice AI vendors don’t ship.
PHQ-9, GAD-7, HEDIS measures, and consent disclosures asked the exact same way every time, with a confined answer set the engine maps to your schema. Where wording is regulated, the model doesn’t ad-lib.
A patient calls about a refill, a directory lookup, and a bill in one breath. An orchestrator routes to the right sub-agent in real time. Already in production for hospital directory systems.
Per step you choose how much LLM freedom is appropriate. Greetings can be dynamic, disclosures stay scripted, hand-off summaries can be generative. One dialog, two modes.
Per-agent speech-recognition hints for the words generic voice AI mishears, brand-name drugs, clinical terms, the difference between “text” and “next.” Hints can also update dynamically based on what the engine just asked.
Pronunciation lexicons for brand names, clinical terms, and patient identifiers, applied per provider (ElevenLabs, Azure, more). Your engine says “Cigna” the way Cigna says it.
Native voice talent, native ASR, real-time language detection. Not translation, not subtitles. The patient hears their language, the audit log keeps both transcripts side by side.
Built as discrete layers, each one observable, auditable, and replaceable. No black-box monolith.
Six places where generic platforms quietly fall short, and where Consig is engineered to win.
Four pillars that turn voice AI into a healthcare platform, not a chatbot.
State calling rules, consent language, disclosures, and PHI boundaries are built into every outreach workflow. Compliance governs the engine from the start, not added later.
Consig blends deterministic dialogs, NLU, and optional GenAI to power structured, human conversations. AI is applied only where appropriate, never where it introduces risk or PHI exposure.
The outreach engine runs inside your platform, integrating with existing systems and workflows. No disruption to operations, no rebuilding processes, no change to how your teams work.
Workflows, rules, and conversations evolve as regulations change and programs scale. The engine adapts over time, so your outreach stays effective, compliant, and reliable long term.
Our Voice AI experts start by deeply understanding your workflows, challenges, and goals, identifying exactly where Voice AI can improve efficiency, compliance, patient and customer experience.
We tailor your solution around our proven, ready-to-deploy Voice AI platform, adapting it to your workflows, priorities, and tech stack, while accelerating delivery. Deployment-ready from the start.
Our team moves from blueprint to go-live fast. Integrations with your systems are handled seamlessly, enabling rapid, compliant, and secure implementation without disrupting operations.
We provide continuous monitoring, updates, and optimization to keep your AI solution reliable, compliant, and delivering results. White-glove hands-on expertise and continuous guidance.
Technology alone doesn’t solve complex challenges. We pair our platform with a team of AI experts who work with you to customize, optimize, and continuously improve, so the results matter for your business and your customers.
