Voice AI · Healthcare · Compliance Engine

The Voice AI engine for

patient outreach

Helping healthcare platforms, service providers, and health plans reach patients at scale, without adding headcount or compliance risk. Founded by 25-year veterans of voice and communications platforms.

50-state compliant

HIPAA-aligned voice infrastructure with TCPA, state-by-state consent, and dialer rules handled by default, so your team can scale outreach across all 50 states without legal review on every call.

Outbound, Care Gap Outreach
Live, authenticated patient
$150B
Lost yearly to missed appointments
2:1
Admin hours per hour of care
90%↓
First-touch outreach cost
1M+
Patient calls automated / yr
THE PROBLEM

Patient outreach is broken.
Consig fixes the first touch.

Patient outreach starts with calling patients, and that's the hard part. Dialing at scale, getting past call screening, avoiding endless voicemail. This is where most workflows fail.

2 hrs
of admin work for every 1 hour of direct patient care.

Patient outreach is broken.
Consig fixes the first touch.

Patient outreach starts with calling patients, and that's the hard part. Dialing at scale, getting past call screening, avoiding endless voicemail. This is where most workflows fail.

Patients unreached
81%
81% of patients are dissatisfied with healthcare communication. The first touch is where the relationship breaks.
Money Wasted
$150B
Lost from missed appointments alone. Every voicemail compounds the cost downstream.
Outreach attempts that fail
67%
Voicemail roulette, IVR mazes, and compliance theater make most attempts wasted spend.

Dialing at scale, getting past call screening, and avoiding endless voicemail… This is where most workflows fail. When communication becomes a hassle, patients disengage and staff burns out. Consig automates first-touch outreach so your team can focus on the conversations that matter.

*Sources: Dialog Health, Patient Retention Statistics, 2025, Sage Journals, How clinicians lose time to admin burden, 2024., and Healthcare Innovation Group, Missed Appointments Cost the U.S. Healthcare System $150B Each Year, 2025.

Solutions

One engine. Three audiences. Same conviction.

Same Consig engine, tuned to the language and metrics each buyer actually uses with their team.

For Heads of Product · CTOs

Voice as infrastructure, not a feature.

“Compliance engine first. Generative AI runs only inside the engine's allowed states. Wire it into your stack with documented APIs and SDKs.”

  • Embed our engine via REST + WebSocket APIs
  • PHI never leaves the allowed state machine
  • GenAI sandboxed to approved utterances only
  • Co-branded or white-label voice
See healthcare platforms solution
Embedded · API-first
1M+
calls/year automated through partner platforms
<200ms
P95 turn latency
100%
Audit-logged turns
12+
Language locales
SOC 2
Type II ready
For CEOs · COOs · Delivery Leads

Outsourced outreach is the most expensive form of compliance risk in healthcare.

“We dial. We screen. We disclose. Live agents pick up only the conversations that need a human. 90% cheaper than your current first-touch.”

  • First-touch cost reduction of 90%+
  • Hand-off to live agents on intent
  • Disposition tagging on every call
  • TCPA & state consent rules enforced
See service providers solution
Operate · Hand-off
90%+
first-touch cost reduction vs. live-only outreach floors
10×
Calls per agent hour
<3 mo
ROI window
24/7
In-network dialing
0
Missed compliance flags
For VP Quality · CMO · Compliance

Compliance engine governs every call. Star Rating uplift, not just contact rates.

“Built around HEDIS and Star Ratings. Every call screened, disclosed, and consent-checked before a word of GenAI fires. Your compliance team writes the rules.”

  • HEDIS measure outreach with proof of attempt
  • Star Ratings uplift on member experience
  • PHI boundary enforcement on every utterance
  • Audit-ready transcripts and consent logs
See health plans solution
Quality · Compliance
+1.2
stars typical Member Experience uplift in pilot programs
HEDIS
AWV, AHA, COA measures
TCPA
Federal + state rules
HIPAA
BAA in place
100%
Consent traceability
The Engine

A conversation engine built for today's healthcare environment.

Connect, authenticate, engage, hand-off. Compliance engine first, generative AI runs only inside its allowed states.

01

Connect

Dial at scale, screen for non-target numbers, navigate IVRs, leave compliant voicemail.

02

Authenticate

Identity check + state-specific consent + PHI disclosure before any GenAI fires.

03

Engage

Deterministic dialog handles the conversation. NLU + GenAI run only inside approved states.

04

Schedule

Integrate with your call center and software to schedule the next step handoff.

90%+
cost reduction on first-touch outreach versus live-only floors.
Brand Promise · Measured Across Pilots
The Outcome

More live conversations.
Less time wasted on manual outreach.

The patients who pick up reach a live human faster. The ones who don't get a compliant follow-up, every time, every state. Your team focuses on the conversations that change outcomes.

Let's Setup your Workflow
Risk & Compliance

Voice AI is a commodity. Compliance isn't.

The regulatory surface a single patient call has to cross, on every dial, in every state. Outsourced outreach doesn't escape liability, it concentrates it. Our engine fires policy before any word reaches the patient.

30–40
Regulatory requirements per single patient call
45
States introduced AI-related bills in 2025
+268%
YoY growth in TCPA class-action filings (Jan 2025, 172/month)
$1,500
Exposure per TCPA violation
Context Firewall · Per-Call Policy
Deterministic Dialog
Generative AI
Firewalled

The right AI for each segment, with sensitive data sealed off.

Connect
Telephony
Carrier dial, STIR/SHAKEN, branded caller ID.
Authenticate
Policy
Identity verification, TCPA window, recording disclosure, consent capture.
Engage
Firewalled
Deterministic dialog by default. Generative AI only inside the approved allowed states.
Handoff
Logged
Warm transfer to a human, full context, every turn audit-logged.
100%
Audit-logged turns
0
Missed disclosures in pilot
BAA
Signed before pilot
Proven Voice Experience

Operator-grade voice. Earned, not promised.

We are voice operators who built the engine we always wanted. The numbers below come from production deployments, not a slide.

25+

Years of voice

Built by 25-year voice operators. Platforms used by millions, reliability, scale, and precision healthcare demands.

1M+

Calls / year

Customers automate over a million calls annually with measurable improvements in contact rates and dispositions.

<3mo

ROI window

Customers see ROI within months, better reach, fewer missed appointments, lower outreach costs.

100%

Compliance-first

Every call screened, disclosed, consent-checked. GenAI only fires inside approved states. Operator-grade audit logs.

Built on trusted infrastructure

The Consigliere's Desk

Consig’s hub for insights, news, events and partnerships shaping the future of Voice AI communication. Here, we share stories from our journey, highlighting innovations in Voice AI, meaningful collaborations, and the events driving transformation across the industry. Stay connected with the people, ideas, and breakthroughs redefining how healthcare listens, speaks, and cares.

Let’s talk about your outreach challenges and how Consig can help

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